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Privacy Policy
Last updated: January 2025
Introduction
Foodify is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management software and services. By using Foodify, you consent to the data practices described in this policy. We are dedicated to maintaining the highest standards of data protection and transparency.
Information We Collect
We collect several types of information to provide and improve our services. Personal information includes your name, email address, phone number, restaurant name, billing address, and payment information when you create an account or make a purchase. Business information includes your restaurant details, menu items, pricing, customer orders, and operational data. Technical information includes your IP address, browser type, device information, usage patterns, and cookies data. We also collect information you provide when contacting our support team, participating in surveys, or using our features. This information helps us deliver personalized services and improve your experience.
How We Use Your Information
We use your information to provide, maintain, and improve our services, including processing orders, managing your account, and delivering customer support. We use data to personalize your experience, recommend features, and send important service updates. We analyze usage patterns to enhance our platform, develop new features, and ensure system reliability. We use your contact information to communicate about your account, respond to inquiries, send marketing communications with your consent, and notify you of policy changes. We process payment information to complete transactions and prevent fraud. We also use information to comply with legal obligations, enforce our terms, and protect our rights and the rights of our users.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share information with service providers who assist us in operating our platform, processing payments, providing customer support, or conducting business operations. These partners are contractually obligated to protect your information and use it only for specified purposes. We may disclose information if required by law, to protect our rights, prevent fraud, or ensure user safety. In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity. We may share aggregated, anonymized data that cannot identify you for analytics and research purposes.
Data Security
We implement comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit and at rest, secure authentication protocols, regular security audits, access controls, and employee training on data protection. We use industry standard security technologies and follow best practices for data protection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential.
Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Some information may remain in backup systems for a limited period. Order and transaction data may be retained for accounting and legal compliance purposes as required by law.
Your Rights and Choices
You have the right to access, update, correct, or delete your personal information at any time through your account settings or by contacting us. You can opt out of marketing communications by clicking unsubscribe links or updating your preferences. You may request a copy of your data, object to certain processing activities, or request data portability where applicable. If you are located in certain jurisdictions, you may have additional rights under local data protection laws, such as the right to restrict processing or withdraw consent. To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website and services. Cookies help us remember your preferences, analyze site traffic, improve functionality, and provide personalized experiences. You can control cookies through your browser settings, though disabling cookies may affect certain features. For more detailed information about our use of cookies, please refer to our Cookie Policy.
Third Party Links and Services
Our services may contain links to third party websites or integrate with third party services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third party services you access through Foodify. When you use integrated services, your information may be shared with those providers according to their privacy policies.
Children's Privacy
Foodify is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure your information receives adequate protection when transferred internationally, including using standard contractual clauses and other legal mechanisms approved by data protection authorities.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page, updating the last modified date, and sending you an email notification if the changes are significant. Your continued use of Foodify after such modifications constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at foodify@anasinam.com. You can also reach us by phone at +92 333 4833444. We are committed to addressing your privacy concerns promptly and transparently.
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